Merchant Center misrepresentation guides

Plain-English guides to the website issues behind most "misrepresentation" suspensions, based on Google's public Merchant Center help pages.

Misrepresentation suspension: what it means and how to fix it

Why Google Merchant Center suspends stores for misrepresentation, the website issues that usually cause it, and the order to fix things in before you request a review.

Business and contact information: what to show and where

Missing or mismatched contact details are a common cause of misrepresentation suspensions. What to show on your store, and how to make it match Merchant Center.

Return and refund policy requirements

What Google expects from your return and refund policy, why it must match Merchant Center, and the mistakes that get stores flagged for misrepresentation.

Requesting a review and avoiding a cool-down

How Merchant Center reviews work after a suspension, why you may only get one chance to disagree, and how cool-down periods work.

Shopify misrepresentation checklist

A step-by-step checklist of the Shopify settings and pages to check before requesting a Merchant Center review for misrepresentation.

Not sure which of these applies to your store?

Send us your store URL and we'll check your public pages against Google's Merchant Center policies. The free check is emailed within 24 hours and doesn't need a login.

Get a free storefront check