Google rarely tells you what's wrong. We check your storefront against Google's published Merchant Center policies and email you a plain-English list of what to fix, with no store login needed.
We'll email your results within 24 hours.
From Google's Merchant Center help pages, plus patterns we see often:
Google asks that your address, phone and email are visible on your site and match your Merchant Center settings.
Policies that are hard to find, contradict each other, or hide costs and processing times.
Your product data says one price or stock level and the page says another.
Leftover theme text, "lorem ipsum" or sample addresses.
Permanent 70%-off "compare at" prices, fake countdowns, "only 2 left" messages.
Broken policy links, products that redirect to the homepage, robots.txt blocking Google.
Paste the Merchant Center message if you have it. That's all we need.
Homepage, contact, policies, checkout entry and a sample of product pages, compared against Google's policy pages.
The free check lists the issues found. The full report adds exact Shopify steps, rewritten policy text and an appeal draft.
Plain-English explanations of the issues behind most misrepresentation suspensions.
Why Google Merchant Center suspends stores for misrepresentation, the website issues that usually cause it, and the order to fix things in before you request a review.
Missing or mismatched contact details are a common cause of misrepresentation suspensions. What to show on your store, and how to make it match Merchant Center.
What Google expects from your return and refund policy, why it must match Merchant Center, and the mistakes that get stores flagged for misrepresentation.
How Merchant Center reviews work after a suspension, why you may only get one chance to disagree, and how cool-down periods work.
A step-by-step checklist of the Shopify settings and pages to check before requesting a Merchant Center review for misrepresentation.
No. Misrepresentation Fix is independent and not affiliated with or endorsed by Google. We read Google's public Merchant Center policies and check your site against them.
No, and be wary of anyone who says they can. Only Google decides. Our job is to help you find and fix the issues on your site before you request a review.
No. We only look at the public pages of your store, the same ones any shopper (or Google) can see.
Your product feed, account history, payment profile and identity verification status. Google reviews those too, so we'll tell you what to check there yourself.
Google warns that repeated unsuccessful reviews can trigger a cool-down period that support can't shorten. It's worth fixing everything first.